Many customers are already used to use of self-service kiosks for airline check-ins, rental cars, and supermarket check-outs. This convenience has been demanded by hotels for the check-in process. This is so as to retain their control over their experience. The advancement in technology has brought about the use of self-service to be easily accepted due to the comfort and ease of use that comes in handy with the kiosks.
This change in technology has affected to the experience both users and hotel operators would like to get from the self-service kiosks. Hotel operators would like to address issues like system integration, occupancy and customer levels and at the same time run on low costs of operation.
Hotels stand to benefit in great way from the use of self-service kiosks for their check-in process. Kiosks can enhance customer service, reduce the costs of the staff wages and bills, hotel resources are better utilized, etc.
If the self-service kiosks are well designed and deployed, they can greatly boost the visitors’ satisfaction and hotel efficiencies. An increasing number of hotel visitors demand for a service alternative and these kiosks serves as another avenue. Use of this alternative greatly impacts clients’ satisfaction.
The bottom line goal for hotel operators is to provide its clients with the highest level of service and self-service can greatly help the hotels to deliver these services very efficiently, accurately and give its clients maximum satisfaction. If a guest will spend less time on the check-in waiting lines, and the self-service kiosks will drastically reduce this time especially during the peak periods where the activities are heavy.
Use of self-service kiosks in hotels can automate routine tasks, offer upgrades, house service choices. The kiosks can also be used by hotels to handle challenges that arise such as up-selling. One of the key to achieve great success from the use of the kiosks in hotels is, personalizing offers and promotions to guests such as offer coupons, vouchers, etc.
Just like any other line of business, customization of service experience is important and hotels need to acquire new styles and techniques which will see them utilize their data to provide the best experience to their guests. The hotel kiosk design needs to target the specific clients’ needs based on the services they offer, which varies from one hotel to the other. Before implementing a kiosk for your hotel, it is important to understand your guests’ demographics.
When implementing a kiosk for your hotel, you should also put physical location and the corresponding signage into consideration, that is, an area that facilitate arriving guests. The area should also enable the clients to get relevant assistance that they may need. When deploying the kiosks, you need to give the guests privacy thus they should be placed at a relative distance. Providing self-service convenience to your guests, it gives you more time to focus on the specialized requests and it will help the clients to have a memorable experience and this will make them to always want to come back for more attractive experience.