Fed up of customer’s voice blasting your eardrums with fancy cuss word vocabulary at the very moment you put on the ear phone to receive calls beeping on your PC screen?
Well that’s a very obvious start to a day of an individual in a client facing job and who handles hundreds of queries and complaints by customers who call customer care helpline number.
But the big question asked by greater people is how we change the negative start of the day of an employee in a customer facing job. We obviously can’t fit a filter in the angry customer’s mouth who call customer care helpline number. Thus very obviously our entire approach and mindset towards customer care number India has to undergo a drastic change from both the sides; the customers and the employees.
Well the customers need to understand that the employees who receive calls at the customer care number India aren’t the one responsible for all the problems they faced with the product or service. So getting abusive or making rude remarks on a personal level is a strict NO NO. At the same time the people working with customer care helpline number should understand that the anger and frustration is directed towards them because they are the one bridging the gap between the company and the troubled customers who have things to complain about. They are their first contact, the one to receive enquiries, complaints and suggestion for improvements. Although it’s most of the time that they listen to the cranky customers call, they should never take their anger or rude remarks as threat to them on a personal level.
As it usually said that the customer is right, but your customer can be extremely insane. So the customer should think things through and come across rationale one. A rationale customer is an asset since it is their complaints, queries and concern that help the company to work on the place they are lagging behind and further enhance the overall experience of their product or service.
Coming to the actions that the individual who receive angry call through customer care number India can take are usually to do with the change in attitude than much to do with their aptitude. The individual has to make it a point not to argue. An arguing employee with a frustrated consumer would just make the situation worse. Thus, they need to be calm and patient with the customer calling in.
Another major point to embed in mind when dealing with customers is to use their ears more than their mouth or sharp tongue. If the employees speak more than they listen to the customer, he/she would most likely getting even more irritated. Moreover, it’s only when the customers are heard out properly will the problem be understood and that would lead to better solution to the problem.
Thus, customer service is a two way street. It’s an art not many are blessed with.